On a waitlist for therapy? Here's what to do next
Being told there is a three month wait when you or your kid is struggling right now is a hard thing to hear. You did the brave part. You asked for help. Then the system told you to come back later.
What you can do right now
You do not have to just sit on that list and hope. Here is what we would do if we were in your shoes.
Get on more than one list
First, get on more than one list. A waitlist is not a commitment. Ask every place how long the wait really is, and whether they offer in-person sessions or only video. Many of the big online platforms are virtual only, and for some kids a screen is not where they open up.
Check your insurance first
Second, check your insurance before you assume the cost. We work with Aetna, Cigna, Kaiser, Medicare and Medi-Cal, and many people are surprised by what they actually owe. Here is our rates and insurance page.
Ask about state-supported care
Third, if you or your kid is 25 or under, you may qualify for no-cost care through a California state-funded program. For people who qualify, that can mean no cost at all. College students and young adults can read how it works here.
Ask for a quick conversation
Fourth, ask for a quick conversation before you commit. We offer a free 15 minute consultation by text, so you can ask your questions and see if we feel like a good fit before you do anything else.
Questions to ask every place you call
When you are juggling several lists, a short set of questions helps you compare. How long is the wait for a first session, and how is that estimate made? Is there a cancellation list you can join? Do they offer in-person, video or both? What does it cost, and do they take your insurance? Can they tell you in advance what a typical first session looks like? Write down the answers and the date so you can follow up.
What to do while you wait
Waiting is hard, but it does not have to be wasted time. Keep a simple notes page with what you or your child have been struggling with, when it is worst, and what seems to help. That becomes a ready-made summary for the first session. Keep routines steady, especially sleep, meals and movement. Make time for one small thing that feels good every day. And let the people around you know what is going on, so you are not carrying it alone.
Follow up politely and often
It is completely fine to check in. A short message such as "I wanted to confirm that we are still on your list and ask whether any earlier times have opened" is enough. Cancellations happen, and families who check in are often the first to be offered an earlier spot.
If things get harder before the wait is over
If symptoms are getting worse, if your child is not sleeping or eating, or if you are worried about safety, do not wait. Reach out to your child's doctor, a school counselor or a crisis line. If you or your child may be in danger, call or text 988 or call 911.
Questions families ask
Is it okay to be on more than one list? Yes. A waitlist is not a commitment, and you can let others know when you have found a place.
How quickly can we start with you? Many clients can begin quickly, and we work to avoid long waitlists. Text 661-383-2252 to find out what is open.
Why we built something different
We started Creative Connections because we kept hearing the same story from families. Long waits, complicated systems, and no one who felt like a person on the other end. We built something different. Therapists who are thoughtfully matched to you, sessions in person in Newhall or by video, and a team that cares about getting you seen.
If you ever feel unsafe or in crisis, call or text 988 or go to your nearest emergency room.
Ready to start, or just have questions? Here are the steps to start therapy
Text us at 661-383-2252 and we'll walk you through it.
Explore: No-cost therapy for kids and teens in Santa Clarita
Creative Connections, 24325 Main Street, Ste. 102, Newhall, CA 91321